Inside Old Dominion
Owners
Patricia L. McConnell
"We take care of people and in the process their vehicle gets repaired impeccably."
President. Ms. McConnell has been in the automotive collision business since 1973. She has owned Old Dominion since 1988. She is a current member of the Eugene Chamber of Commerce, Lane Leaders and Women Business Leaders, SCRS, NATA and ASA. Ms. McConnell serves on the Planning Commission for the City of Coburg and the Board of Directors for The Relief Nursery. She holds a B.S. from Linfield College and a 3-year Small Business Management Certificate from Lane Community College. She is a Rotarian with the Eugene Downtown Rotary Club.
Vice President and General Manager: Dustin Caldwell
Dustin is the second generation owner of Old Dominion. He began working in the business when he was fifteen as a detailer and has worked up to the position of General Manager/Production Manager. He has his ASE certification in appraisal systems, I-CAR training in sales, insurance negotiations, and systems development. In 2006, Dustin took on the dynamic challenge of a new production model based after the Toyota Lean Manufacturing model. In his spare time he snow-boards, bikes, golfs and gardens. He sits on the Board of Directors for NextStep Recycling.
Objective
To provide high quality collision repair in an honest, ethical and efficient manner.
Old Dominion Collision Repair Centers, with locations in Eugene and Springfield, Oregon, takes the guess-work out of "what do I do when I've had an accident." The autobody repair of your car after it's been in a wreck depends on the body shop technicians skill and training plus the use of the most advanced vehicle repair equipment. When your vehicle has been in a crash, you will want the added assurance that you have chosen the right body shop to do the repairs on your vehicle, whether it is a small compact car, an SUV or a super King Cab pickup. Please check out the Consumer Bill of Rights so you can be well-informed on what to look for when choosing a body shop (or, as we like to call it, a Collision Repair Facility) with the knowledge, reputation and integrity to put your vehicle back to pre-accident condition.
Free Coffee and Cookies
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Welcome to our Lobby Relax while you wait, and read a magazine or just enjoy free coffee and cookies. |
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Facilities
- Eugene location:
- Square Footage: 14,000 square feet
- Customer Parking: 20 spaces with handicapped parking
- Work Bays: 24
- Storage: Capacity for 30 Vehicles outside/30 inside
- Insurance Appraiser Work Area: Phone, FAX, desk available
- Customer Waiting area with coffee
- Springfield location:
- Square Footage: 5,000 square feet
- Customer Parking: 10 spaces with
- Work Bays: 7
- Insurance Appraiser Work Area: Phone, FAX, PrivateDesk available
- Customer Waiting area with coffee
Equipped for Any Job Size
With state-of-the-art equipment and facilities, Old Dominion performs professional collision repair on most any vehicle - small or large.
Equipment
- Computer System: ADP Shop Link, Mitchell ABS, CCC Information Systems, ADP PhotoLink
- Paint Booth: GARMAT and Spray King
- Frame Equipment:Chief EZ liner (2)
- Measuring System: Genesis Velocity
- Welding: PRO-SPOT, Hobart, Lincoln Welders
- Paint: PPG AutoColor and EnviroBase Waterborne
- Alignment: Sublet
Industry Trained & Certified Technicians
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Repairing your vehicle after a crash is no easy job. Our staff are highly capable of returning your vehicle to its pre-crash condition. With industry training and certification you can rest assured that quality, skilled technicians will repair your vehicle to industry standards. |
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Industry Education and Training
- I-CAR Gold Class
- ASE Certification
- 3-M Arms Management
- Training in Management & Office Procedures
- PPG Refinishing System
- Additional: *All staff required to obtain 3 hours training per year
Special Services
- Towing Services provided by Ray's Towing 541-342-3344
- Rental Service Arrangements on Request
- Lifetime Warranty
- Courtesy pickup and delivery
- Free Detail
- CSI (Customer Service Index) rating of 4.88 out of possible 5
- Loaner Vehicles
Our Mission
To provide the highest level of excellence in all of our work, repairs and interactions.
To achieve and maintain a level of service that guarantees the highest customer satisfaction.
To sustain a work force of employees who are proud to be a part of Old Dominion and who demonstrate their loyalty by sharing Old Dominion's vision and mission.
To cause Old Dominion to grow and prosper, providing a secure future for its employees.