If you’ve been in a car accident, one of the first things your insurance company may ask is: “Do you want us to schedule your repair at one of our preferred shops?” It might sound like a helpful offer, but behind the scenes, it’s part of a process called insurance steering, and it may not be in your best interest.
At Old Dominion Collision, we believe in educating our clients so they can make informed decisions that protect their vehicle, their investment, and their safety.
What Is Insurance Steering?
Insurance steering is when your insurance company pushes you to use a repair facility that’s part of their direct repair program (DRP). These are shops that have contractual agreements with the insurer to provide services at a lower cost, sometimes at the expense of proper, manufacturer-approved repairs.
They may use language like:
- “They’re not on our approved list.”
- “We can’t guarantee the work if you go there.”
- “It will take longer if you choose an out-of-network shop.”
But here’s the truth: You have the legal right to choose where your car is repaired.
Why Do Insurance Companies Steer You?
Insurers partner with DRP shops to:
- Negotiate lower labor rates
- Allow the use of aftermarket or salvaged parts
- Expedite claims through shops that follow their estimating guidelines
While that might save the insurance company money, it can lead to shortcuts, inferior parts, or skipped safety procedures, especially dangerous with today’s advanced vehicles.
Why Old Dominion Collision Chooses to Stay Independent
At Old Dominion Collision, we refuse to sign contracts that would limit our ability to perform safe, thorough repairs. We’re OEM certified by Tesla, BMW, Mercedes, Volvo, Subaru, Rivian, Honda, and Acura, and we follow each brand’s factory repair procedures to the letter.
Our investment in training, tooling, and quality control means:
- Only OEM or manufacturer-approved parts
- No cutting corners to save insurers money
- Repairs are done to restore factory safety systems, including ADAS and EV components
- We work for you, not your insurance company
We are proud to serve vehicle owners across Eugene, Springfield, and the greater Lane County area who care about quality and safety, not just the lowest price.
What Should You Do If You’re Being Pressured?
- Know your rights – You’re not required to use the shop your insurance suggests.
- Ask if the shop is OEM certified for your make and model.
- Request a copy of the repair plan and verify whether it includes OEM parts and procedures.
- Call Old Dominion Collision – We’ll walk you through your options and help you feel confident in your repair.
Final Thoughts: Choose a Shop That Works for You
Insurance steering is designed to make life easier, for the insurer. At Old Dominion Collision, our priority is getting your vehicle repaired right, the first time.
If you’re looking for certified collision repair in Lane County that protects your investment, your family, and your peace of mind, contact us today. We’ll help you navigate the insurance process without compromising on quality.
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